FAQ's

1Can I buy on-line?
Our products can be found on-line from a number of different retailers and resellers through the most popular online marketplaces such as Ebay and Amazon. If you are struggling to find our products, then please contact us.
2Are your products tested on animals or contain animal ingredients?
None of our products or ingredients are tested on animals.

No Animal Ingredients

The development and/or the manufacture of our Products, and where applicable their ingredients, do not involve or have involved the use of any animal product, by-product or derivative.

No Animal Testing
The development and/or manufacture of our Products, and where applicable their ingredients, do not involve or have involved, testing of any sort on (non-human) animals conducted at the initiative of our company or on its behalf — whether by parent or sister company, subsidiary, sub-contractor, supplier or any other party.
3Are your products Vegan friendly?
Yes, all of our products are Vegan friendly, and we have also registered some of our products with the Vegan Society.
No Animal Ingredients
The development and/or the manufacture of our Products, and where applicable their ingredients, do not involve or have involved the use of any animal product, by-product or derivative.
No Animal Testing
The development and/or manufacture of our Products, and where applicable their ingredients, do not involve or have involved, testing of any sort on (non-human) animals conducted at the initiative of our company or on its behalf — whether by parent or sister company, subsidiary, sub-contractor, supplier or any other party.
4Where are your products made?
We manufacture in many countries, depending on where the products are intended to be sold. Regardless of where we manufacture, we will always follow the AirPure code of conduct to ensure we comply with all local and national legal regulations.
5Where are your products sold?
For the latest information on where you can purchase our products, please contact us.
6Automatic Machine; What batteries does the machine require?
The automatic machine requires 2 x AA Alkaline batteries. It is very important that you only use good quality Alkaline batteries otherwise the machine may not work or only work for a short period of time. Please also ensure the batteries have been inserted correctly matching the polarity of the batteries to the terminals in the machine.
7Automatic Machine; I have used carbon zinc batteries; will my machine still work?
Usually carbon zinc batteries are not powerful enough to operate the machine. Having said this, you may find some that will work at the beginning, but they will not work after a relatively short period of time. Please only use good quality AA alkaline batteries. Please also ensure the batteries have been inserted correctly matching the polarity of the batteries to the terminals in the machine.
8Automatic Machine; My machine has stopped working but the refill still feels full, why is this?
Please first check the batteries have not run out of power. The automatic machine requires 2 x AA Alkaline batteries. It is very important that you only use good quality Alkaline batteries otherwise the machine may not work or only work for a short period of time. Please also ensure the batteries have been inserted correctly matching the polarity of the batteries to the terminals in the machine.
9Where can I buy a replacement bulb for my electric wax melter
For the most up to date information please contact us.
10How can I contact you?
Please use this link to contact us.
11How can I apply for a job?
For the latest job opportunities please contact us at info@airpure.com for more information.
12Where can I find your SDS documents?
SDS documents are for professional use only and should be supplied at the point of delivery. If your documents are missing, then please email info@airpure.com with your request.